Centered Care is a healthcare platform built into senior living communities. It has two parts that work together: CareFlows, our software that pulls community, clinical, and payor data into one place, and Care Navigators, nurses who work on-site in your community. Residents get better health outcomes, and operators see it show up in occupancy, retention, and length of stay.
Most outside providers work around your community. They visit, they bill, and they leave. We work inside it. A Care Navigator is physically present in your building, coordinating with doctors and specialists, catching risks before they turn into ER visits, and reviewing every high-risk resident with your team each week.
In our pilot communities, hospitalizations dropped 63%, medical leaves of absence dropped 64%, benzodiazepine prescribing fell 86%, and the monthly move-out rate came down 20%. That means fewer crises for residents and stronger occupancy for operators.
We roll out the CareFlows platform and place a Care Navigator in your community at the same time. From day one the program runs on a weekly rhythm: your Care Navigator leads interdisciplinary team meetings with community leadership and providers, manages proactive care across medications, fall prevention, and care transitions, and handles resident enrollment through the community life you already have. We provide the materials and templates.
Services are billed to each resident's existing Medicare Part B benefits, the same way any other medical provider they choose would bill. Every resident (or their POA) consents before enrolling. On our first call, we'll walk through how the model maps to your community's census and payor mix.
Family involvement is part of the program, not an add-on. Families get proactive updates when medications or health status change, join care conferences alongside the resident's POA, and always know there's one person inside the community coordinating their loved one's care.
